Frequently Asked Questions
Ordering
How do I place an order?
Choose your item and available size, add it to your bag, then follow the checkout steps to complete your order.
Which payment methods can I use?
The payment options available for your order are displayed at checkout.
Shipping
How long will my delivery take?
Contact us before placing your order to confirm the estimated delivery time for your destination.
How can I check my order status?
For help with an existing order, contact us and include your order number.
Can I order from my country?
Enter your delivery address at checkout to check the available shipping options. If no option appears, contact us before placing an order.
Returns & Exchanges
Where can I find information about returns?
For information about a return or exchange, contact us with your order number and the item concerned.
What if there is a problem with my item?
Contact us with your order number and a description of the issue. Photos can help us understand what happened.
Still Have Questions?
How can I get in touch?
For any other questions, contact OSTYER.